Twitter-terns? Why Experienced Marketing People Need to Manage Social Media
Justin Goldsborough is the social media guru for Fleishman-Hillard in Kansas City and has put some thought into social media (along with a provocative way of communicating his observations). On his blog this week, Goldsborough posts Calling BS on the twintern.
His post springs from Pizza Hut hiring an intern to manage its social media strategy and this sparks … well … a rant from Goldsborough that hiring an intern to manage social media is tantamount to hiring an intern to manage customer service. Take a quick look:
Would you ever put an entry-level employee in charge of your brand perception, advertising or customer service? That’s what you’re doing when you hire a twintern or someone who’s new to the professional world to manage one or more of your key online consumer touchpoints. Try putting that last sentence in a PowerPoint deck as your strategy and present it to your boss. Then let me know what the reaction was if you still have a job. [entire post]
At High Tech Connect, we’ve seen a dramatic surge in demand for consultants with social media skills and experience and we’ve drawn the conclusion that anyone in marketing MUST be fluent in social media. But we’re also seeing an economic squeeze that’s driving the work to the millenials who may know how to talk social media but don’t have the more important skills of how to help a company create demand.
We’re watching this topic very closely. What do you think?